RESERVATION

Privacy Policy

Our Commitment

Nishi-Shinjuku Hotel & Resort Co., Ltd. (hereinafter referred to as “the Company”), which operates Hyatt Regency Tokyo, recognizes that the proper handling of our customers’ personal information is a social responsibility. Accordingly, we have established the following Privacy Policy, which all employees will strictly observe as we strive to further strengthen the protection of personal information.

  1. The Company will establish a management system for the protection of personal information, clarifying the roles, responsibilities, and authority regarding its handling.
  2. When handling personal information, the Company will clearly define the purpose of use and will do so in a lawful and appropriate manner within the scope necessary to achieve that purpose.
  3. The Company will implement appropriate safety management measures to prevent the loss, destruction, falsification, or leakage of personal information.
  4. Except in cases required by law or in response to legitimate requests from public authorities, the Company will not provide personal information to third parties without the customer’s consent.
  5. When a customer requests disclosure, correction, or suspension of use of their own personal information, the Company will respond appropriately within a reasonable scope through our designated contact point.
  6. The Company will continuously review and improve its management system and initiatives for the protection of personal information.

Nishi-Shinjuku Hotel & Resort Co., Ltd.


 President & Representative Director


 Shinya Shimabukuro

Handling of Personal Information

Nishi-Shinjuku Hotel & Resort Co., Ltd. (hereinafter referred to as “the Company”), which operates Hyatt Regency Tokyo, places the highest importance on the protection of our customers’ personal information. In accordance with our Privacy Policy, we recognize personal information as highly valuable and handle it with the utmost care and attention so that our customers may use our services with confidence.

In providing services, we may request customers to provide, input, or transmit their personal information. Our approach to the handling of such personal information is outlined below:

1. Cases in Which We Request Personal Information

The Company may ask customers to provide, input, or transmit personal information in the following cases:

  1. Hotel reservations
  2. Applications or reservations for banquets, restaurants, and various other services or products
  3. Requests for materials and information
  4. Responses to questionnaires
  5. Other cases: For services other than those listed above, the purpose, content, and handling of personal information will be clearly communicated before collection.

2. Purpose of Use of Personal Information

Personal information provided by customers will be used only within the scope necessary to achieve the following purposes and will not be used for any purpose other than that for which it was provided:

  1. Provision of services applied for by the customer in relation to hotel and related businesses
  2. Providing information on products and services from the Company
  3. Responding to customer inquiries
  4. Contacting customers when deemed necessary by the Company
  5. Analyzing information for the purpose of improving the Company’s website, services, and products

    
(In this case, analysis will only be carried out statistically and never used to identify individual customers.)

3. Management of Personal Information

The Company will implement appropriate and strict safety management measures to prevent the loss, destruction, falsification, or leakage of personal information. Personal information will also be deleted after a certain retention period.

4. Provision of Personal Information to Third Parties

The Company will not provide customers’ personal information to third parties without prior consent, except in the following cases:

  1. When required by law
  2. When necessary to protect a person’s life, body, or property
  3. When cooperating with a government agency, local authority, or their designees in executing duties prescribed by law
  4. When exchanging information with other companies regarding individuals who intentionally disrupt our business operations

5. Outsourcing

The Company may outsource all or part of its personal information handling operations to external contractors. In such cases, the Company will conclude contracts requiring the contractor to manage personal information appropriately and to use it solely for the purposes specified by the Company.

6. Joint Use

Except where otherwise stipulated in separate regulations, such as membership organizations, the Company will not jointly use customers’ personal information.

7. Disclosure, Inquiries, and Requests

Customers may request disclosure of their personal information managed by the Company. Upon disclosure, customers may request correction, suspension of use, or other measures. For requests concerning disclosure, correction, suspension of use, or any other inquiries regarding personal information, please contact the Customer Personal Information Consultation Desk below:

Customer Personal Information Consultation Desk

Nishi-Shinjuku Hotel & Resort Co., Ltd. – General Affairs Department

2-7-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023

Phone: 0120-884-225

Business Hours: Weekdays 10:00–12:00 / 13:00–17:00 (Closed on weekends, national holidays, and during the New Year holidays)

8. Revisions

The Company may revise all or part of this Privacy Policy in order to further strengthen customer protection or to comply with changes in laws and regulations. Customers are encouraged to check this policy periodically. In the event of significant changes, the Company will notify customers clearly through its official website.

Handling of Personal Information on the Website

With regard to the handling of personal information on our website, the Company follows the principles set forth in the “Handling of Personal Information.” However, since registration of customer information is required for certain services on our website, including the use of email newsletters, we have established this “Handling of Personal Information on the Website” as an additional provision. We kindly ask you to read and consent to the following.

1. Security Measures

When handling personal information, the Company implements reasonable safety measures from both system management and operational perspectives in order to prevent unauthorized access, loss, destruction, falsification, or leakage of information.

2. Collection of Browsing History

Our website collects information regarding customers’ browsing history. Such information is used solely for the purpose of understanding website usage, as well as for aggregating and analyzing data to improve our services and products. It will not be used for any other purpose.

3. Personal Information on Linked Sites

In order to provide customers with more useful information and services, our website may introduce links to websites operated by other companies or organizations. Please note that the Company assumes no responsibility for the collection or handling of personal information on such linked websites. Customers are advised to use these websites at their own discretion.

Social Media Policy

Hyatt Regency Tokyo (company name: Nishishinjuku Hotel & Resort Co., Ltd., hereinafter referred to as “the Hotel”) has established the following “Social Media Policy” to clearly state the basic principles that the Hotel must adhere to in using social media as one of its communication tools. We will act in good faith to earn our guests’ trust.

1. Social Media Policy

When using social media, the Hotel is fully aware that the information it posts has a social impact and will take care to avoid expressions that are misleading or deviate from accepted social standards.

2. Important Points and Prohibited Activities in Social Media Use

(1) Compliance with Laws and Internal Regulations

When posting information, the Hotel will comply with relevant laws and regulations and the Hotel’s own internal regulations (e.g., work rules and personal information protection regulations). Furthermore, we will refrain from infringing third-party rights, such as portrait rights, trademark rights, and copyrights, and from making unnecessary statements that are defamatory or libelous, or that disrupt public order and morals.

*For information on the protection of personal information, please refer to our “Privacy Policy.”

(2) Attitude toward Social Media Participation

We must always be aware that information posted online via social media is accessible to an unspecified number of users and that information once published online cannot be completely deleted. We will take great care to avoid causing discomfort or misunderstanding to viewers and users. We will also take the opinions of users and customers seriously and always strive to listen attentively.

3. When Using Social Media

We will establish “Social Media Guidelines” separate from this policy and provide training to our employees.

End

● Request to Guests and Social Media Users

Please refrain from the following actions and posts (including posting URLs of linked sites). Please note that if any of the following actions or posts are found to be false, we may delete or block the account at our discretion. Furthermore, the Hotel assumes no responsibility for any damages incurred by guests as a result of such actions.

  1. Anything that violates public order and morals, or is likely to violate them
  2. Anything that is linked to illegal or criminal activity, or is likely to do so
  3. Anything that the Hotel determines to be nuisance, disadvantage, or damage, or is likely to do so
  4. Anything that infringes intellectual property rights (copyright, trademark, etc.), portrait rights, or privacy
  5. Anything that includes harmful programs, scripts, etc.
  6. Anything that uses the Hotel’s social media for commercial purposes
  7. Anything that impersonates another person
  8. Anything that violates the terms of use of each social media platform
  9. Anything that the Hotel determines to be inappropriate, such as interfering with hotel business operations

For inquiries regarding the Hotel’s use of social media, please contact us below.

Hyatt Regency Tokyo (Nishi-Shinjuku Hotel & Resort Co., Ltd.)

Sales & Marketing Department, Marketing Division

Address: 2-7-2 Nishi-Shinjuku, Shinjuku-ku, Tokyo 160-0023

Tel: 03-3348-1234 (Main)

Hours: Monday through Friday, 10:00 AM – 5:00 PM (excluding holidays)

*Official Social Media Accounts

Official Facebook Account

Official Twitter Account

Official Instagram Account